SMS
SMS that gets read, and cuts no-shows.
SMS averages a 98% open rate, most within minutes. Send automated, two-way appointment reminders and alerts your customers can reply to, from an ACMA-approved telco, with sender ID and opt-out handled for you.
Trusted where it matters
Gov supplier · VIC·NSW·QLD·WA·SAAustralian-hostedUse cases
Built for the messages that can't be missed.
Appointment reminders
Automated reminders before every appointment, with reply-to-confirm. The single fastest way to cut no-shows.
Recalls & follow-ups
Prompt patients and clients when they're due, recalls, renewals, re-bookings, without anyone chasing a list.
Alerts & notifications
Time-critical notices, closures, outages, public-health and safety alerts, delivered in seconds, read in minutes.
Confirmations & codes
Booking confirmations, order updates and one-time verification codes, delivered reliably through carrier-grade infrastructure.
Two-way
Replies land in one inbox.
When someone replies, it lands in a shared conversation view. Confirm, reschedule or answer a question, the whole thread stays with the contact, across your team.
NthDental
Actually, can I move it to 3pm?
NthDental
Thanks, confirmed 👍
NthDental
What time does the clinic open?
Sarah Chen
NthDental · via +61 468 199 600
0 / 459 · 0 segments
Carrier-grade, compliant
A telco behind your text messages.
ACMA-approved telco
We're an approved telco with the ACMA and register your branded sender ID, carrier-grade compliance handled for you.
Two-way SMS
Customers can reply, confirm, reschedule or ask a question, and you see the whole conversation in one place.
Delivery receipts
Real-time delivery status on every message, logged for your audit trail alongside every other channel.
Compliant opt-out
A one-tap opt-out link on every message, honoured automatically and permanently, keeping each send Spam Act compliant.
Email to SMS
Send an SMS by sending an email.
Your practice, booking or case system can already send email. Point it at our gateway and those emails go out as text messages, no integration to build, nothing to install.
Delivered
Works with the software you already have
If a system can send an email, it can now send an SMS. No API, no plugin, no new software to learn.
Sent from your verified address
We match the email to your account and your registered sender ID, so every message is authenticated and compliant.
Replies come back to your inbox
When someone texts back, the reply lands in your email, quoted history and signatures stripped out. A two-way conversation, no new tool.
The FlipSend API
Send SMS straight from your systems.
Appointment reminders that fire from your booking system, alerts triggered by your own events, and two-way replies handled for you. Sent by an ACMA-approved telco.
- Reminders that fire from your booking system
- Replies land in your shared inbox
- Registered sender IDs on every message
- Opt-outs suppressed automatically
One integration, three channels. All of it processed and stored in Australia.
curl -X POST https://api.flipsidedigital.com.au/v1/messages \
-H "Authorization: Bearer $FLIPSEND_API_KEY" \
-H "Content-Type: application/json" \
-H "Idempotency-Key: appt-8891" \
-d '{
"channel": "sms",
"to": "+61400111222",
"from": "NorthDental",
"body": "Reminder: your appointment is Wed 2 Jul, 2:30 pm. Reply YES to confirm.",
"reference": "APPT-8891"
}'Your reference on every message
Set your own reference and reconcile against your records without guesswork.
Safe to retry
Send an idempotency key and a repeated request returns the original result instead of sending twice.
Compliance handled
Bounces, complaints and opt-outs suppressed automatically, so a mistake doesn't become a compliance problem.
Start sending SMS that lands.
Set up in minutes. Pay only for what you send, no lock-in.